Return and Refund Policy

While we take utmost care to deliver top quality products, our involvement with the handloom and handcrafted processes gets unavoidable inconsistencies on the fabric with yarn textures and variable beating pressures of all weavers and hand embroiderers and handblock printers.

We are happy to provide you with a credit note or exchange the product for your alternative selection from our complete catalogue.We do not offer complete 100% refund on any product.The cost of shipping back the product to us will be borne by you and we will ship back your desired exchanged product free of cost.

Please note: All sales are final and products are eligible only for exchanges in size.

• To exchange a product, our Customer Care Team should be contacted within 14 days of receiving delivery at +91 9871095369 or info@vishalkapurstudio.com with the intent of exchange. Please mention the order number in the subject line to help us quickly process your exchange request.
• In order for us to approve any exchanges, please ensure that the merchandize is unused, unworn and undamaged with tags intact.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• For all exchanges, please ship to the following address: 

VISHAL KAPUR

SHOP 5, ARCHANA SHOPPING ARCADE

GREATER KAILASH - 1,

DELHI -110048

• Upon receipt of your products, we will provide you with coupon number usable within a month.

• Not all products are eligible for returns. Many items are “Final Sale.” Products that are not eligible for returns are clearly marked as “Final Sale” on the Product page for that Product. Please make sure to note if the product ordered is eligible for exchange at the time of purchasing it.
• Discounted products are not applicable for any exchange/return. All sales are final.

Refunds

If applicable, refunds will be made for the cost of the goods to the credit /debit card used for online shopping .Refunds will be done in the following case.

• Packages lost in transit

No Refunds will be entertained under following circumstances:

1. Incorrect delivery address.
2. After 3 failed delivery attempts by the courier.
3. Product returned is damaged due to use or misuse.
4. Product returned has a defect but has been used.
5. The products returned have no tags and invoice attached to them.

 Note: Refunds are granted only after receiving the returned shipment.

Order Cancellation

1. Once you confirm payment of your order, your order cannot be changed or cancelled.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.